Highgate Hotels Complex Dir of Safety&Security in New York, New York

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York.


The Complex Director of Safety & Security for Park Central New York Hotel and the WestHouse New York Hotel is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, employees and the physical property of the company.

  • Direct the Safety and Security department ensuring policies and procedures are followed, oversee all reports and follow up of incidents, coordinate and direct the Safety Committee, and implement new training procedures.

  • Administer the hiring, training, reviewing, and employee performance of the security staff. Assign duties and schedules for Security staff.

  • Update Emergency Manual as required. Distribute emergency contact list as required.

  • Coordinate and train hotel personnel on the Emergency Manual semi annually. Participate in the safety portion during hire orientation.

  • Review all incident reports of property losses, fire, accidents, and reports of unusual occurrences to ensure complete investigation and follow up.

  • Conduct fire safety inspections to ensure compliance with the law and corporate policy.

  • Educate staff on the Hazardous Chemical Program (OSHA) and other related safety programs.

  • Supervise the conducting of fire drills, train employees in fire evacuation procedures and ensure that sufficient qualified personnel are available to perform the duties of Fire Safety Director.

  • Oversee activities of our key system to ensure proper access and control.

  • Coordinate and monitor the efficiency of safety and security related programs.

  • Develop and direct the Safety Committee, ensuring training standards are conducted and implemented. Coordinate a safety incentive program to generate safety awareness for employees.

  • Oversee the maintenance records of property costs, fires, and accident reports statistics on lost time, and other reports required by governmental agencies relating to safety and security.

  • Conduct training program for security and fire safety personnel to ensure the readiness of hotel fire response team and fire safety directors.

  • Maintain liaison with various city agencies to ensure compliance with applicable regulations.

  • Recommend to management new safety and security programs, monitoring equipment, and devices that would increase the security of the hotel.

  • Attend outside hotel and security related meetings.

  • Maintain communication with guests before, during and after their stays concerning security and safety related matters.

  • Coordinate resolution of guest incidents and problems and keep guests informed.

  • Correspond with guests and outside law enforcement agencies on a regular basis to insure all security needs are addressed.

  • Oversees Lost & Found function of the hotel by maintaining an organized tracking program and return policy to team members and guests.

  • Oversees package room duties for internal and external guest packages and ensures all packages are billed accordingly to guest and delivery in a timely manner.

  • Perform other duties as requested by the management.

  • A minimum 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field.

  • Previous supervisory responsibilities preferred.

  • Must be proficient in Windows, Company approved spreadsheets and word processing.

  • Long hours sometimes required.

  • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Participate in M.O.D. coverage as required.

  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which include wearing nametags.

  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to maintain confidentiality of information

  • Fire Safety Director license, CPR certification, and First Aid certification required.

External Job Posting Title: Complex Dir of Safety&Security

Job ID: 2018-5122

External Company Name: Highgate Hotels, L.P., a Delaware Limited Partnership

External Company URL: www.highgate.com

Address1: 870 7th Ave @56 Street