Kforce Service Desk Specialist in New York, New York

Kforce has a client that is seeking a Service Desk Specialist in New York, New York (NY).Overview: The Service Desk Specialist position reports directly to the Manager, Help Desk and is a hands-on position providing support to business users for any desktop related problems. The person in this position has achieved a level of seniority and is expected to assist the Manager, Help Desk in providing direction to less experienced members of the team and by offering suggestions for ways to improve the service levels of the group. This position works closely with the business; and the person in the position must have a strong customer service attitude and an ability to patiently walk business users through steps to correct their immediate problems. This position works closely with the Network, Windows and Security team and must have strong troubleshooting and documentation skills.Responsibilities:

  • Provide hands-on technical assistance to business users experience desktop related problems

  • Assist the Manager, Help Desk in providing direction to less experienced members of the team and by offering suggestions for ways to improve the service levels of the group

  • Maintain a consistently positive attitude and demonstrate patience in dealing with the problems of Business Users

  • Demonstrate a high level of follow-through in responding to phone calls, emails and other correspondence

  • Assist the Senior Manager, Help Desk in managing projects related to desktop computing, including rollouts of new equipment, efforts to gather inventory information, etc.

  • Investigate, test and implement business solutions with new and existing technology

  • Laptop and desktop Hardware Upgrades and Repairs

  • Bachelor's degree or equivalent technical certification

  • CompTIA A desired

  • CompTIA Network desired

  • 5 years' experience in hands-on technical positions and/or technical leadership positions

  • Experience with Active directory and Print Server Management

  • Experience in customer service environment and / or specific Help Desk experience

  • Experience with Mobile Devices / Tablets (Android, iOS)

  • Basic Project Management skills

  • Networking and troubleshooting skills on both Windows and Mac Operating Systems

  • Strong Documentation skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours